China laptop vendor eats humble pie, apology says ‘production error’ was behind chip mix-up — full refunds offered to those affected by the fake Ryzen 5 7430U ‘scam’

Budget portable PCs specialist Chuwi has released an official apology to customers who received devices that didn’t match up to expected specifications. Despite offering a full refund to any affected parties, some will think the apology doesn’t go far enough given the waste of time/effort in receiving a wrongly specced (downgraded) device. Moreover, Chuwi maintains that the issue was due to a “production error,” which stretches credulity because of the firmware-level adjustments that cloaked the processor swap ‘scam.’

Putting the Chuwi apology in context, earlier this month, we reported on the emerging scandal of CoreBook X laptops being discovered packing older Ryzen 5 5500U (Zen 2) processors, instead of the advertised Ryzen 5 7430U (Zen 3). We highlighted that this couldn’t just be a simple parts mix-up, as Chuwi also seemed to use firmware-level modifications to fake the processor’s identity to mirror the newer part.